Work
Limited Partner / Limited Partnership Committee Member
January 2010 - Current
Riviera Mobile Home Park - Encinitas, CA
January 2010 - Current
Responsibilities
- Serve as a member of the Limited Partnership advisory committee to manage and oversee infrastructure projects.
- Managed road maintenance, a $1.5MM electrical/gas upgrade, and a $400K solar implementation project that reduced annual electrical costs by $20,000.
- Advise and provide recommendations for property operations and selected a management firm to run day-to-day operations, optimize costs, and maximize efficiency.
Benefits Specialist
Willis Tower Watson - San Diego, CA
August 2019 - September 2019
Responsibilities
- Guided medical insurance customers through the support process from end-to-end, resolving 100+ cases per week.
- Reduced the time to issue resolution by quickly identifying, researching, and resolving customer inquiries.
- Protected the privacy and security of medical information in accordance with HIPAA regulations and company policies, reducing operational risk while also building consumer confidence and improving brand loyalty.
- Created cases within the company’s ticketing system to document support requests, track progress, maintain client communication, manage expectations, and analyze overall support performance.
- Created cases within the company’s ticketing system to document support requests, track progress, maintain client communication, manage expectations, and analyze overall support performance.
Fulfillment Specialist
Amazon - Riverside, CA
April 2018 - September 2019
Responsibilities
- Led product procurement and selection for 200+ customer orders per day by focusing on accuracy and efficiency to maximize productivity, exceed all order fulfillment goals, and meet overall business objectives.
- Improved customer satisfaction, reduced refund requests, and eliminated revenue losses by preparing customer orders for outbound shipment with the proper packaging to minimize potential damage and protect goods.
- Monitored and audited product quality to identify and process individual products for the return.
- Collaborated with managers and team members to identify strategies to efficiently meet strategic goals.
GM Clerk
Vons - Escondido, CA
June 2010 - April 2018
Responsibilities
- Built rapport with customers by actively listening to requests, feedback, and complaints, determining their specific needs, and quickly finding solutions to ensure satisfaction and increase customer loyalty.
- Customized client communication and service approach to create a positive customer experience
- Accurately processed register transactions
- Completed cycle stock counts, and stock checks to optimize all stock movements
- Increased productivity and achieved sales goals by identifying and capitalizing on opportunities for improvement
- Accurately stocked products to insure proper date code rotation
About
Started Learning about residential property management and customer service at an early age through a family residential property management business.
Continued learning the business over the years and began taking on an active role in the business as an adult. Today I still take an active role providing residential property management.
In my free time I enjoy many activities. Some of these activities include travel, wine tasting, craft beer tasting, smooth jazz concerts, and exploring new places. I enjoy places and things that teach me and expand my mind.
Experience
Customer / Client Experience
All aspects of customer service.
- Providing unparalleled customer service through customer / clients experience.
- Retaining and acquiring customers / clients through a consistent customer / client experience.
Project Management
- Managed $50,000 plus infrastructure projects
- Managed Utility Upgrades
- Multiple overlapping projects.
Real Estate Professional
- Managed rental increases
- Applied to an awarded a CPUC Utility Upgrade Program slot
- Fiscal maintenance budget