Branding Matthew H Anderson


Limited Partner / Limited Partnership Committee Member

January 2010 - Current

Riviera Mobile Home Park - Encinitas, CA

January 2010 - Current
Riviera Mobile Home Park
  • Serve as a member of the Limited Partnership advisory committee to manage and oversee infrastructure projects.
  • Managed road maintenance, a $1.5MM electrical/gas upgrade, and a $400K solar implementation project that reduced annual electrical costs by $20,000.
  • Advise and provide recommendations for property operations and selected a management firm to run day-to-day operations, optimize costs, and maximize efficiency.

Benefits Specialist
Willis Tower Watson - San Diego, CA

August 2019 - September 2019
Willis Tower Watson
  • Guided medical insurance customers through the support process from end-to-end, resolving 100+ cases per week.
  • Reduced the time to issue resolution by quickly identifying, researching, and resolving customer inquiries.
  • Protected the privacy and security of medical information in accordance with HIPAA regulations and company policies, reducing operational risk while also building consumer confidence and improving brand loyalty.
  • Created cases within the company’s ticketing system to document support requests, track progress, maintain client communication, manage expectations, and analyze overall support performance.
  • Created cases within the company’s ticketing system to document support requests, track progress, maintain client communication, manage expectations, and analyze overall support performance.

Fulfillment Specialist
Amazon - Riverside, CA

April 2018 - September 2019
  • Led product procurement and selection for 200+ customer orders per day by focusing on accuracy and efficiency to maximize productivity, exceed all order fulfillment goals, and meet overall business objectives.
  • Improved customer satisfaction, reduced refund requests, and eliminated revenue losses by preparing customer orders for outbound shipment with the proper packaging to minimize potential damage and protect goods.
  • Monitored and audited product quality to identify and process individual products for the return.
  • Collaborated with managers and team members to identify strategies to efficiently meet strategic goals.

GM Clerk
Vons - Escondido, CA

June 2010 - April 2018
  • Built rapport with customers by actively listening to requests, feedback, and complaints, determining their specific needs, and quickly finding solutions to ensure satisfaction and increase customer loyalty.
  • Customized client communication and service approach to create a positive customer experience
  • Accurately processed register transactions
  • Completed cycle stock counts, and stock checks to optimize all stock movements
  • Increased productivity and achieved sales goals by identifying and capitalizing on opportunities for improvement
  • Accurately stocked products to insure proper date code rotation
Wine Country


Started Learning about residential property management and customer service at an early age through a family residential property management business.

Continued learning the business over the years and began taking on an active role in the business as an adult. Today I still take an active role providing residential property management.

In my free time I enjoy many activities. Some of these activities include travel, wine tasting, craft beer tasting, smooth jazz concerts, and exploring new places. I enjoy places and things that teach me and expand my mind.



Feel free to email me about anything or connect with me below.


Customer / Client Experience

All aspects of customer service.
  • Providing unparalleled customer service through customer / clients experience.
  • Retaining and acquiring customers / clients through a consistent customer / client experience.

Project Management

  • Managed $50,000 plus infrastructure projects
  • Managed Utility Upgrades
  • Multiple overlapping projects.

Real Estate Professional

  • Managed rental increases
  • Applied to an awarded a CPUC Utility Upgrade Program slot
  • Fiscal maintenance budget